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Jeevan Kamble
Jeevan Kamble
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  • Hyderabad
  • India
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knowledge centered support experience?
1 Reply

Started this discussion. Last reply by Lakshman Pillai A Mar 3, 2010.

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knowledge centered support experience?

Dear All,I am looking for more practical inputs on Knowledge Centered Support (KCS) for support organization. Do let me know if you have come across the same. My primary search of interest is "What are components and How to build KCS process and culture".I have gone through some of the Service Innovation site on KCS literature. But looking more on practical hands on experience on building KCS. I am exploring it for our internal support team.Thanks & regardsJeevanSee More
Discussion posted by Jeevan Kamble Feb 5, 2010
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Looking more insights on knowledge centered support
Status posted by Jeevan Kamble Feb 5, 2010
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K.K.Kuriakose and Jeevan Kamble are now friends Sep 30, 2009

Hyderabad KCommunity

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HI, Welcome to Hyderabad Kcommunity
Jeevan Kamble joined sreenivasa rao perla's group Feb 6, 2009
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Jeevan Kamble is now a member of KCommunity - India Feb 6, 2009
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Profile Information

About Me:
My first introduction to KM was in my last year of Engineering days. It was kick started on theoretical ground as an academic project in Kirloskar Oil Engines Ltd. where we happen to build KM with Complaint Management System. I was waiting for my final year of engineering results and to utilize my holiday breaks, I decided to join as summer trainee in Tata Steel Jamshedpur. It was here that boosted my interest in the filed and witnessed the pragmatic approach of KM.

During my MBA tenure the journey was still more interesting as the time made me closer to KM when I was invited to give a KM experience sharing sessions to Tata Motors and Tata Johnson Controls Management team in Pune. It was the period where I was fortunate to attend National and International Conferences on KM and present the papers.

KM experience in IT firm was fulfilled in Genpact Software CoE (formerly GE Captial) where we started building KM system and deploy the framework. During this period, It was enriching experience to contribute in a KM Book “Knowledge at Work” which got published in the same year 2005. After completing my internship, I joined Genpact as Management Trainee and was promoted as Associate Consultant to drive KM. It was fruitful experience to learn all aspects of People, Process, and Technology pillars of KM. This also fetched me the Quality Gold Award for KM initiate in the CoE.

I joined PricewaterhouseCoopers for KM and Management Consulting professional experience that had involved some different but very valuable experience of Presales, research and exclusive KM consulting experiences with the clients.

Currently I am working with IBM and responsible for KM, Innovation and Delivery Excellence activities.

So far have worked on KM Strategy, Innovation Culture, boosting the Knowledge Sharing and archival, KM framework, building KM culture, Communication & branding, CoP, ECM deployments, Web 2.0, Change Management, KCS, KM Metrics, Co-creation etc.

And the journey continues…
Areas Of Interest
KM, Strategy, ECM, CM

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