Ebynayagam's Page

IT Service Management based on ITIL V3 Framework is being widely used by IT support organizations. Process guides will be written for all ITIL Processses like Incident Management, Problem Management, Configuration Mangement etc. Knowledge Management is one among those processess. As per ITIL, it starts with identifying Configurable Items, which are then maintained in a Configuration Management Database. On top it is the Configuration Management System and above it is the Service Knowledge…See More

Today, Knowledge management has provided a foundation for many of the most exciting developments in business. Network approaches, including social networking platforms, organisational network analysis and industry network development, are proving to be fundamental business tools. The KM Summit this year will focus on Knowledge Management, Innovation & Enterprise 2.0 – Connecting & Transforming your Business.The conference is intended to bring together experts on Knowledge Management…See More

We are pleased to announce the 5th edition of the KCommunity Chennai meets. This time it will be hosted by Lakshman Pillai of Chennai based KM software startup LPCube. Lakshman is one of the city's leading KM experts. He will speak on KM strategy & tools.The last 4 meetings were hosted by TCS, Cognizant, IITM and Infosys.The meeting is open to all. Snacks will be served - sponsored by LPCube.------About the Topic: Role of Knowledge Management in Workforce TransformationThis presentation…See More

My paper titled "360 degree view on KM" has been selected for Poster Presentation at this Conference. I am just attaching one important picture that will be used. Since I have signed a Copyright agreement form with QAI, I am not able to share the entire paper. The details about the event can be found athttp://www.qaiglobal.com/minisites/PML-2009/index.htmSee More

I have attached the presentation that was used by me during the CII CXO Roundtable Conference. The Theme for the seminar was "Confronting Reality & Emerging Triumphant". I spoke about how Ford is using KM to tide over the current challenges that the Industry is facing today.Dr. Ganesh Natarajan Chairman, National Committee on IT/ITES, CII spoke about the "Emergence of Hope", Mr.V. Balasubramanian Head, Global Transformation Services (EMEIA & Japan), Zensar Technologies spoke about a…See More